Today CA CEM & CA Introscope together creates the CA wily APM solution, which allows you to address both your business & IT concerns. Here the web-based business transactions are performing in real time. The CA APM addresses business concerns with customer experience metrics, that can answer questions that are important to the business such as Are my customers getting the level of service that they need?, Are we getting the Return on Investment that we are expecting from our web applications & the services?, Are web customers experiencing a problem that is affecting bottom line? By using customer experience metrics, one can receive the regular updates for the volume, errors, & average response time of business transactions critical to your business. use CA CEM to analyze the root cause of problems by using correlated transaction information from CA Introscope